All Medcare products are examined for quality inspection before shipment and all irregularities are reported back to Quality Department, documented and improved for further excellence in deliveries.

Complaints are assessed according 8D model as below

team

D-1: Create a Team

problem-resolution

D-2: Problem Description

interim-measure

D-3: Interim Measure

analysis

D-4: In-depth Analysis of Problem

action

D-5: Corrective Action Development

action-implementation

D-6: Corrective Action Implementation

preventive-action

D-7: Preventive Action

congratulate

D-8: Congratulate the Team and Follow-up